Royal Cove Cleaning

Terms and conditions for Royal Cove Cleaning

These terms cover every cleaning you book with Royal Cove Cleaning. By booking, you agree to them.

Booking and payment

• Your booking is confirmed once you book through our booking form and save your card.
• Your card is saved securely. A deposit of 25% of the price for move in or out cleanings is charged when you book and counts toward your price; other cleanings charge nothing today. A hold for what's left is placed 2 days before your appointment, and it's charged right after your cleaning. Cancel at least 24 hours ahead at no charge and any deposit is refunded. Cancelling with less than 24 hours' notice costs $50.00, and the deposit counts toward it. If we can't get in or no one is home for the appointment, a no-show fee of 50% of the booking applies.
• Our prices are a flat rate, set by the size of your home and the service you choose.

Cancelling or moving your cleaning

• Please contact us as early as you can if you need to cancel or move your cleaning.
• Lockout: if we can't get in at your scheduled time, the no-show fee above applies.

Home condition

If your home doesn't match what was booked (more rooms, a bigger home, or much more buildup), we'll send you photos and confirm a new price before we start. If you'd rather not go ahead, the late cancellation fee above applies.

What we don't clean

We don't clean anything that needs a hazmat suit or involves bodily fluids, hoarding-level cleanouts, mold, or junk removal.

What we need from you

Please make sure we have running water, electricity and a safe way into your home. For safety, our cleaners don’t move heavy furniture, climb higher than a two-step ladder, or clean exterior windows.

Discounts and recurring cleanings

Only one coupon or referral code can be used per booking. Recurring discounts apply to weekly, every-two-week and monthly cleanings for as long as you stay on that schedule. If you skip or change your schedule, your price may change to match.

Walk-through and satisfaction

Every visit ends with a walk-through so you can review the work before your cleaner leaves. If you’re home, please point out anything you’d like touched up during the walk-through. If you weren’t home, tell us within 24 hours, with photos, and we’ll come back to re-clean the missed areas at no charge. Because we fix issues with a free touch-up, we don’t offer refunds for completed cleanings.

Damage

Please put away valuables, cash, jewelry and anything fragile or irreplaceable before we arrive. If something is damaged during a cleaning, tell us within 24 hours, with photos. We’ll look into it and work with you, and with the cleaning professional’s insurance where it applies, to resolve it fairly. We aren’t responsible for normal wear, items that were already damaged or poorly secured, or damage caused by improper installation.

Pets

Tell us about your pets when you book. If a pet is nervous around visitors, please keep them in a separate space while we clean.

Who cleans your home

Royal Cove Cleaning partners with experienced, background-checked and insured independent cleaning professionals. They choose the jobs they take and bring their own supplies and equipment. To protect these partnerships, please book all cleanings with our partners through Royal Cove Cleaning rather than hiring them directly.

Texts and emails

When you book, you agree that we can text and email you about your booking: confirmations, reminders, updates and a follow-up after your cleaning. Message and data rates may apply. Reply STOP to stop texts at any time.

Changes to these terms

We may update these terms from time to time. The version on this page when you book is the one that applies to that booking.

Contact us

Royal Cove Cleaning · hello@royalcovecleaning.com · (954) 945-7230

Last updated October 31, 2026