Keep your partners safe: the safety button and I'm OK
Every partner has a safety button in their app that calls 911 or alerts you with the job's address and where their phone is. You can also ask for a quick I'm OK on late-night and first-time jobs.
Your partners often clean alone, in homes and buildings they've never seen. The shield at the top of their app is always one tap away, and I'm OK lets you know they're fine on the jobs that worry you most.
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1
Show your partners the shield
In their app, the red shield at the top opens Safety. Call 911 calls right away. Alert sends you a text and a phone alert with the job's client and address, their phone number, and where their phone is if they allow it.
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2
When an alert comes in
Call them first. A red bar sits at the top of every Busy Book page with Call, Where they are and See the job. If you can't reach them, call 911 and give the address.
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3
Mark it handled
Once they're safe, tap Mark handled. If they tap I'm OK now in their app, you hear it and the bar goes away.
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4
Ask for I'm OK
In the menu, tap Settings, then Business profile, then the Jobs and check-ins tab. Under Partner safety, turn on I'm OK on late-night jobs, I'm OK on a partner's first job for a client, or both.
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5
Pick when it's due
Under When it's due, pick how long after they tap I've arrived they have to tap I'm OK. Tap Save.
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6
If they miss it
When I'm OK is due, your partner gets a reminder. If they still haven't tapped it 10 minutes later, you get a text and a phone alert, and the red bar shows. Tapping I'm done counts as I'm OK.