A kind reply shows new clients how much you care. Verified reviews come straight from your clients after a finished cleaning, so families can trust them: nobody can hide or pick them, not even you.
1
Open Reviews
In the menu, under Marketing, tap Reviews.
2
Reply to a review
Under a review, tap Reply, write a few warm words, and tap Post reply. Your reply shows under the review on your website and your listing.
3
Change or delete your reply
Tap Edit or delete your reply. Change the words and tap Save reply, or tap Delete reply.
4
See which reviews are verified
A Verified label means your client left it from their review link after a cleaning that was marked done. Reviews from you, a team login or a partner, and reviews you type on Website, are never verified.
5
Ask Busy Book to remove one that breaks a rule
Tap Ask Busy Book to remove this review, pick what's wrong, tell us more, and tap Send to Busy Book. It stays up while we look, and we tell you what we decide in Messages.