How we keep your data safe
Your Busy Book holds your clients, your money and your partners, so we look after it like it's our own. Here's how, in plain words. Everything on this page is something Busy Book does today.
Security alerts
We email you when your login is used on a new phone or computer, and when your password, login email, payment connections, bank details or team logins change. Each email has a Not you? link that signs out every phone and computer and helps you pick a new password.
Sign out everywhere
Settings > Account security shows every phone and computer signed in to your login. Sign out one you don't use, or every other one in a single tap. A login nobody uses for 14 days signs itself out.
Card numbers never stored
Your clients type their card into Square's or Stripe's own secure card box, and Square or Stripe keeps the card. Busy Book never stores a card number. We keep only the card's brand, last 4 digits and expiry date, so you can tell cards apart.
HTTPS on every page
Every page and every form travels over HTTPS, the lock in your browser's address bar. Browsers are told to always use the secure address, and your login only ever travels over a secure connection.
Private storage for photos and files
Job photos, signatures, home photos, client files, documents and insurance certificates are kept in private storage. None of them has a public web address. Busy Book checks who's asking before it opens one, so only the people who should see a file can.
Team logins with switches
Give your office admin, VA or manager their own login instead of sharing yours. Switches decide what each one sees: the money, settings and prices, and partners and their pay. Billing, payment and bank connections, refunds and your data download stay yours alone. Partners use their own app, and see a client's door code only from 2 hours before the cleaning until 2 hours after it ends.
Nightly encrypted backups
Every night, a copy of Busy Book's database is locked with AES-256 encryption and stored with Cloudflare, apart from the servers that run Busy Book. Each nightly copy is kept for 30 days.
Your data is yours
Download everything as spreadsheets any time in Settings > Your data: clients, bookings, partners, leads, payments, reviews and prices. It works on every plan, even after you cancel. You can cancel online any time in Settings > Subscription. Want your account closed for good? Write to us at info@busybook.io and we'll close it and delete your information from our active databases, the way our Privacy Policy explains.
Report a security issue
See something that looks like a security problem? Email info@busybook.io and tell us what you saw and where. Please don't try it on anyone else's account. We'll look into it and get back to you.
Want more detail?
Our Privacy Policy explains what we collect and why. And if Busy Book ever seems slow or down, System status shows what's working right now.