Refund a card payment
Give back all or part of a card payment through your own Square or Stripe, and your client gets a receipt from you.
Missed a spot, charged twice or cancelled? Refund your client right from Busy Book. It goes back through the same Square or Stripe account they paid with, and your numbers stay right.
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1
Open the booking or the invoice
Open the booking, or the invoice under Money, then Invoices. Under Refunds, each card payment has a Refund button.
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2
Pick how much
Pick All of it, or Part of it and type the amount, like 30. You can refund up to what is left of that payment.
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3
Pick why
Pick Re-clean instead, Missed area, Double charge, Cancelled or Other. For Other, add a few words for your records.
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4
Your partner's pay
Your partner's pay stays the same. If you take refunds out of their pay, tick Take $X back from, and it comes off their next payout.
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5
Refund it
Tap Refund. Your client gets a receipt by email from your business, and the refund shows on the booking and the invoice with who did it, when and why.