Move, change or cancel a booking

Plans change. From any booking you can move it to a new day, change the details or cancel it, and your client gets an email about it.

1. 1

   Open the booking

   Tap the cleaning on your Calendar, or find it in Bookings and open it.

   Watch this step 0:07
2. 2

   Move it to a new day

   Tap Reschedule, pick the new date and start time, add a short reason if you like, then tap Confirm Reschedule.

   Watch this step 0:14
3. 3

   Change the details

   Tap Edit Booking to change the address, the size of the home, the extras or the notes.

   Watch this step 0:25
4. 4

   Cancel it

   Tap Cancel Booking, add a reason if you like, then tap Confirm Cancellation. If the cleaning is inside your late cancellation window, you can tick the box to charge your late fee.

   Watch this step 0:31
5. 5

   Mark it done

   After the cleaning, tap Mark as Completed if your partner didn't finish it in the partner app.

   Watch this step 0:39