A chargeback is when a client asks their bank to take back a card payment. Square and Stripe call it a dispute, and there's a deadline to answer. Busy Book tells you the moment it hears, and gathers your proof for you, so answering takes a few minutes.
1
When you hear about it
You get an email and a phone alert with how much, the bank's reason and the day to answer by. It's in your notifications too.
2
Open Disputes
In the menu, tap Money, then Disputes. Open disputes are at the top, with the day to answer by.
3
Download the evidence pack
Tap Download evidence pack. The first page says why the charge is valid, in plain words, with the bank's reason code. Read it over.
4
Upload it in Square or Stripe
Open the dispute in your Square or Stripe Dashboard, under Disputes. Upload the PDF and send your answer before the day it's due.
5
Added something since?
Added photos after the pack was made? Tap Make a fresh pack, then download it again.